Call: (888) 525-0698

Cash App Customer Service

Call Us: (888) 525-0698

Call Us: (888) 525-0698

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Access Old Account

Your account might have been created using a different phone number or email address. If you’ve recently changed either, here’s how to merge your accounts:

Tap the profile icon on your Cash App home screen
Select Personal
Add any missing phone numbers or email addresses
If you no longer have access to your old email address or phone number to receive your sign-in code, please follow these steps:

Create a new account
Tap the profile icon on your home screen
Select Support
Select Something Else
Select Can't Access Account
Tap Contact Support

Payments which appear to be missing may have been sent to another phone number or email associated with you. Here’s how to locate them:
Tap the profile icon on your Cash App home screen
Select Personal
Add any missing email addresses or phone numbers

Missing Payment

Cash App monitors your account for anything that looks out of the ordinary. If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged.
When this happens, your funds will instantly be returned to your Cash App balance or linked bank account. If not, they should be available within 1–3 business days, depending on your bank.
To reduce the risk of payment beings canceled:
Only link debit or credit cards that are in your name
Only send payments to or receive payments from people you know or reputable businesses
Confirm the recipient’s phone number or $Cashtag before sending a payment
Frequently use your Cash App to build up a healthy transaction history

Payment Canceled

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